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ASOS Customer Service – 0843 557 3394

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for ASOS

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday Closed Closed
Sunday Closed Closed
Address
ASOS
Greater London House,
Hampstead Rd,
Kings Cross,
London
NW1 7FB
Website
  • Business Name: ASOS
  • Phone Number: 0843 557 3394
  • Opening Times: 9am-6pm
  • Head Office Address: Greater London House, Hampstead Rd, Kings Cross, London NW1 7FB
  • Website: http://www.asos.com/
 Asos is a multinational online fashion retailer. It sells menswear, womenswear, homeware and gifts. The website sells over 850 different brands, as well as its own ranges of clothing. From this range of brands, there is a product choice of over 80,000 products. The ASOS headquarters are located in Camden, London, whilst its main distribution centre is in Barnsley, Yorkshire. ASOS hit the headlines in 2016 after warehouse workers spoke of poor working conditions. ASOS has different websites targeting various countries and continents such as the UK, Australia, USA, Spain, China and Italy. As such, the retailer ships to 140 countries from various fulfilment centres in the UK, Europe and China. The company was first founded in 2000, with the name originally standing for AsSeenOnScreen, a homage to the celebrity-influenced styles that first graced the website. The company has over 4,000 employees and is the UK’s largest independent fashion retailer. There are also offices in Sydney, Australia and Rochester, New York.
Department Contact Number Opening Hours
Customer Services  0843 557 3394 9am-6pm
Head Office  0844 826 8382 9am-6pm
Deliveries  0843 557 5080 9am-6pm
Returns  0843 208 4613 9am-6pm
ASOS Premier  0843 208 2287 9am-6pm
ASOS Complaints  0843 208 4614 9am-6pm

ASOS Customer Services – 0843 557 3394

If you need to contact the ASOS customer service department, you can do so by calling 0843 557 3394. You can use this number for a range of queries relating to customer services such as an issue with your order, a problem with payments/gift vouchers, delivery enquiries, returns, product/stock information or technical assistance relating to using the ASOS website. Some problems that you might experience when ordering from ASOS could include being sent the wrong item or your order not arriving at all, a promo code not working correctly, a product being out of stock or the website not letting you process a payment. All of these queries can be resolved by calling the number above, where a member of the customer service team will be willing to walk you through the steps to sort out the problem.

ASOS Head Office – 0844 826 8382

If your query is relating to working for ASOS, an ASOS promotion or marketing campaign, getting your designs listed on ASOS or having a boutique on the ASOS marketplace, the best phone number for you to call is 0844 826 8382. This will put you straight through to the Camden head office, where departments such as the buying team, HR, marketing and recruitment are located so that you can be transferred to the department that best suits your question. If alternatively, you would like to write to the head office, you can do so by using the following address:

Greater London House, Hampstead Rd, Kings Cross, London NW1 7FB

If you are interested in working at the ASOS head office, it may be worth checking out the website for current vacancies. For example, at the time of writing, ASOS was recruiting for an assistant buyer, features manager, pattern cutting assistant, finance analyst, web engineer and a going out dresses designer. As you can see, there are a variety of careers available at ASOS in many departments from design to IT, so if you want to work in fashion, you could find your dream role here. There is a range of benefits to working for ASOS including a generous holiday allowance, cycle to work schemes, subsidised gym memberships and a huge staff discount.

ASOS Deliveries – 0843 557 5080

If your query is about an ASOS delivery, call 0843 557 5080. You might need to call because your delivery hasn’t arrived, or because you have received the wrong item, or even because you accidentally inputted the wrong address. ASOS has a range of delivery options available. They are:

  • Standard Delivery – £3 or free when you spend over £20. Usually, takes 3-5 working days.
  • Click and Collect Standard – £3 or free when you spend over £20. Collect from a local corner shop within 3-5 working days.
  • Next day delivery – £5.95, delivery the next working day.
  • Precise delivery – £5.95, choose a precise time.
  • Evening next-day delivery – £7.95, delivery from 6pm-10pm the next working day.

 

If you have a problem with your delivery, make sure to contact ASOS customer service as soon as possible. If you receive the incorrect item, ASOS will send the correct one out free of charge and instruct you how to return the other item.

ASOS Returns – 0843 208 4613

If you need to return an item to ASOS and you require assistance, call 0843 208 4613. By calling this number, you can inquire about the status of your return if you haven’t heard back from ASOS. You should note that ASOS is currently taking longer than usual to process returns due to a delay at the warehouse following a sale period. ASOS understands that returning your order can be a pain, so they have provided a range of options so that you are sure to find one which suits you. Here are the return options:

  • InPost 24/7 – Return via your nearest InPost locker, open 24/7.
  • Pass my Parcel – Return via your local Pass my Parcel store, with over 3000 locations.
  • toyou at Asda – Return via your local Asda store.
  • Collect+ – Return via a Collect+ store in 6000 locations.
  • Doddle – Return through your local Doddle store in 71 locations.
  • Hermes Collection/Store – Return to your local Hermes store, or allow Hermes to collect from you.
  • Royal Mail – Return via your post office.

 

The best thing about returning items to ASOS is that whatever method you choose, it’s free! For Collect+ and Royal Mail returns, there is a pre-paid label included in your parcel. For the other methods, simply log on to your ASOS account and follow the steps to print a label. For doddle, Asda toyou and Pass My Parcel, no label is required as this can be generated for you in-store.

When you are returning a product to ASOS, don’t forget to specify the reason why you are returning it – whether it is because it doesn’t fit, it’s the wrong item or it simply doesn’t suit you. You can do this using the returns note – if you need a new one, you can print it off from your account.

ASOS Premier – 0843 208 2287

If you regularly order from ASOS, it may be worth signing up to their Premier scheme. This allows you to make a one-off payment of £9.95, in exchange for unlimited next-day delivery, free for a year. You can also choose nominated day delivery, in case the next day isn’t convenient for you. This is designed to make the ASOS shopping experience fast, and stress-free. To opt in to premier delivery, simply add it to your bill the next time you place an order, and you’ll get free next day delivery for a year. When it runs out, you just have to make the payment again to continue enjoying the benefits of Premier delivery. For more about Premier delivery, call 0843 208 2287.

ASOS Complaints – 0843 208 4614

If you have a complaint about ASOS, the first step is to refer your complaint to the customer care team, who can be reached by calling 0843 208 4614. They will try their best to resolve your complaint there and then, but might occasionally need to call you back with the solution. If you feel your complaint has not been effectively resolved by the customer care team, try contacting the ASOS head office by calling the number above. If that fails, you can refer your complaint to the Retail ADA, which is an alternative provider of dispute resolution – ASOS responds to every complaint forwarded to them. You can write to the Retail ADA at this address: The Retail ADA, 33 floor Euston Towers, 286 Euston Road, London, NW1 3D, or email them enquiries@retailadr.org.uk.

Alternative Ways to Contact ASOS

You can contact ASOS using their online contact form, which can be found in the help section of the website here.

You can tweet for assistance –  @ASOS_Heretohelp.

You can contact ASOS on Facebook.

You can write to the customer care team:

ASOS Customer Care, Hercules Way, Leavesden Park, Leavesden, Watford, WD25 7GR

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