|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3394||9am-6pm|
|Head Office||0844 826 8382||9am-6pm|
|Deliveries||0843 557 5080||9am-6pm|
|Returns||0843 208 4613||9am-6pm|
|ASOS Premier||0843 208 2287||9am-6pm|
|ASOS Complaints||0843 208 4614||9am-6pm|
If you need to contact the ASOS customer service department, you can do so by calling 0843 557 3394. You can use this number for a range of queries relating to customer services such as an issue with your order, a problem with payments/gift vouchers, delivery enquiries, returns, product/stock information or technical assistance relating to using the ASOS website. Some problems that you might experience when ordering from ASOS could include being sent the wrong item or your order not arriving at all, a promo code not working correctly, a product being out of stock or the website not letting you process a payment. All of these queries can be resolved by calling the number above, where a member of the customer service team will be willing to walk you through the steps to sort out the problem.
If your query is relating to working for ASOS, an ASOS promotion or marketing campaign, getting your designs listed on ASOS or having a boutique on the ASOS marketplace, the best phone number for you to call is 0844 826 8382. This will put you straight through to the Camden head office, where departments such as the buying team, HR, marketing and recruitment are located so that you can be transferred to the department that best suits your question. If alternatively, you would like to write to the head office, you can do so by using the following address:
Greater London House, Hampstead Rd, Kings Cross, London NW1 7FB
If you are interested in working at the ASOS head office, it may be worth checking out the website for current vacancies. For example, at the time of writing, ASOS was recruiting for an assistant buyer, features manager, pattern cutting assistant, finance analyst, web engineer and a going out dresses designer. As you can see, there are a variety of careers available at ASOS in many departments from design to IT, so if you want to work in fashion, you could find your dream role here. There is a range of benefits to working for ASOS including a generous holiday allowance, cycle to work schemes, subsidised gym memberships and a huge staff discount.
If your query is about an ASOS delivery, call 0843 557 5080. You might need to call because your delivery hasn’t arrived, or because you have received the wrong item, or even because you accidentally inputted the wrong address. ASOS has a range of delivery options available. They are:
If you have a problem with your delivery, make sure to contact ASOS customer service as soon as possible. If you receive the incorrect item, ASOS will send the correct one out free of charge and instruct you how to return the other item.
If you need to return an item to ASOS and you require assistance, call 0843 208 4613. By calling this number, you can inquire about the status of your return if you haven’t heard back from ASOS. You should note that ASOS is currently taking longer than usual to process returns due to a delay at the warehouse following a sale period. ASOS understands that returning your order can be a pain, so they have provided a range of options so that you are sure to find one which suits you. Here are the return options:
The best thing about returning items to ASOS is that whatever method you choose, it’s free! For Collect+ and Royal Mail returns, there is a pre-paid label included in your parcel. For the other methods, simply log on to your ASOS account and follow the steps to print a label. For doddle, Asda toyou and Pass My Parcel, no label is required as this can be generated for you in-store.
When you are returning a product to ASOS, don’t forget to specify the reason why you are returning it – whether it is because it doesn’t fit, it’s the wrong item or it simply doesn’t suit you. You can do this using the returns note – if you need a new one, you can print it off from your account.
If you regularly order from ASOS, it may be worth signing up to their Premier scheme. This allows you to make a one-off payment of £9.95, in exchange for unlimited next-day delivery, free for a year. You can also choose nominated day delivery, in case the next day isn’t convenient for you. This is designed to make the ASOS shopping experience fast, and stress-free. To opt in to premier delivery, simply add it to your bill the next time you place an order, and you’ll get free next day delivery for a year. When it runs out, you just have to make the payment again to continue enjoying the benefits of Premier delivery. For more about Premier delivery, call 0843 208 2287.
If you have a complaint about ASOS, the first step is to refer your complaint to the customer care team, who can be reached by calling 0843 208 4614. They will try their best to resolve your complaint there and then, but might occasionally need to call you back with the solution. If you feel your complaint has not been effectively resolved by the customer care team, try contacting the ASOS head office by calling the number above. If that fails, you can refer your complaint to the Retail ADA, which is an alternative provider of dispute resolution – ASOS responds to every complaint forwarded to them. You can write to the Retail ADA at this address: The Retail ADA, 33 floor Euston Towers, 286 Euston Road, London, NW1 3D, or email them email@example.com.
You can contact ASOS using their online contact form, which can be found in the help section of the website here.
You can tweet for assistance – @ASOS_Heretohelp.
You can contact ASOS on Facebook.
You can write to the customer care team:
ASOS Customer Care, Hercules Way, Leavesden Park, Leavesden, Watford, WD25 7GR
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