|Head Office||0844 248 3482|
|Customer Service||0844 248 3484|
|Complaints||0844 248 3485|
|Products and Services||0844 248 3487|
|My Delivery||0844 248 3489|
|Careers||0844 248 3491|
|Arrow XL||Opening Hours|
|Head Office||Monday to Friday 8am-8pm and Saturday 8am-6pm|
|Head Office|| Arrow XL,
4 The Fort,
Walthew House Lane,
Arrow XL are the UK’s largest multi-user 2-man home delivery specialist and they deliver around 6,000 orders nationwide every day. The company have over 20 million 2-man deliveries completed already and have the experience to make sure you and your customers are provided with an excellent customer service experience.
Arrow XL have their own national network that consists of four hubs, 17 satellite bases and 220 delivery vehicles on the road for six days a week, which means that they can always ensure they’re getting the job done to the highest standard. They offer diary booking at the point of sale, installation and assembly services which means your customers will always be offered services at their utmost convenience.
Arrow XL have a 500 strong customer experience team which means that they can always be sure to have the power needed to ensure a great days work, and as they know that a big ticket item is always a significant purchase for you and your customer they make sure they deliver the item into your customers home in the most professional way. They understand that their face is representing not only their brand, but yours too, so they want to make sure your customer is completely satisfied with all of the services they receive. This is why they have established PRIDE as their core value and training programme, which ensures that it is at the heart of everything they do as a company. All of their crews are two-man teams, and they always make sure that they are smart, uniformed for recognition and trained to make sure that there is always safe delivery and will provide in-home services of your products.
Arrow XL’s service delivery team will very often be the only face to face interaction that your customer will have through their whole journey from order to delivery, which is why their colleague development and engagement programme PRIDE (Personal Responsibility in Delivery Excellence) is always at the heart of their business. They always aim to ensure that you and your customers are completely satisfied with every step of the delivery and service offered, which will mean that the whole process will leave everyone happy. Their teams understand the financial and sometimes emotional value of many products and services that they will be delivering on your behalf, so they know what the part they play in upholding your reputation is and will make sure they uphold their standards at all times.
If there is anything else you need in relation to their service with you and your customers, and you would like to talk to a member of the Arrow XL team then you can call 0844 248 3484 to be put in touch with someone who can help you in any way that you might need.
Arrow XL offer a wide range of products and services, depending on what you need to receive from the company. They offer a fully tracked delivery, collection and product exchange service Monday-Saturday every week and make sure that your customer is kept informed on their delivery every step of the way with their contact strategy.
With their in-home service, offering service solutions to your customers choice and convenience it means that your customer will always be happy with the content that they have received. Your customer will be able to book their selected date for delivery at the end of order on your site, or Arrow XL can manage the diary booking service for you with your customer directly. They also offer deliveries and collections to off-shore UK locations as well in their ‘Out of Area’ service.
Arrow XL provide electronic signatures as well as date and time stamps of delivery for every delivery which will be available to you through their secure client portal. It will include real-time certainty of delivery, increasing customer satisfaction, and will help to eliminate paperwork and reduce administration. They also ensure that returns and exchanges are easy for your customer, as they offer a range of return and exchange services that include disassembly. You can organise the date of return or Arrow XL can sort the booking out with your customer on your behalf and make sure they’ve found a date to suit the customer.
The range of products that Arrow XL offer includes a variety of delivery options such as next day, 2-day, 3-day, diary booking and out of area. All of these options apply only in specific locations, so you’re best looking on their website to see which options will be best for you and your customers. Their in-home services allow for the two-man teams to transfer your product into the room of your customers choice, where it will then be unpacked and inspected, positioned, assembled and installed, and then the packaging will be taken away and recycled. They also offer the chance to collect and dispose of unwanted old products from your customer as well, which helps the customer and also follows WEEE obligations.
Even if your customer selected their delivery date at the point of sale, Arrow XL wants to make sure that your customer is reassured that their service is confirmed, so they make sure to give your customer a timeslot, which means that they can get on with the rest of their day. The day before delivery your customer will receive an SMS message and email confirmation message that will confirm the delivery date and the four-hour timeslot. Your customer will then receive another message on the date of delivery, and then the crew will call en-route to your customer within an hour of the delivery to introduce themselves and confirm the product and services requested.
If you have any questions about how Arrow XL handle their products and services then you can call 0844 248 3487 and direct your query to a member of staff there.
If there is anything you’d like to know about the My Delivery service then you can call 0844 248 3489 to be put in touch with a member of the Arrow XL customer services team who will help you however they can.
If you have decided that you would like to apply for a job with Arrow XL then your best bet for finding a position in the company is by checking their ‘Latest News’ section on their website. Here, along with all of the latest information that the company wishes to share about its progress, is frequent information about job positions that have opened up within the company. Each of these posts includes full information on the job role and what you will be expected to do if you were to take the position. As well as this, you can also find jobs available on websites like Indeed, where Arrow XL advertise positions they have available. All they ask is for you to send your application through the websites like Indeed or via email at: firstname.lastname@example.org where you will be expected to send a cover letter and a CV. Make sure to look out for end dates on the application pages as they will advertise a date where they expect all of their applications in by.
If you have any extra questions you would like to ask about the job application process at Arrow XL then you should call 0844 248 3491 where you will find someone ready to answer your questions.
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