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Opening Times for Arriva

Day Opens Closes
Monday 10am 4pm
Tuesday 10am 4pm
Wednesday 10am 4pm
Thursday 10am 4pm
Friday 10am 4pm
Saturday NA NA
Sunday NA NA
Arriva plc
Admiral Way
Doxford International Business Park

Arriva is a transportation company with over 19,000 buses operating across 14 European countries, employing 60,000 employees. Every year 2.4 billion passengers use Arriva’s bus, tram, train, car, ferry and bike sharing services, making Arriva one of the largest transportation providers across the EU. You can contact the Arriva customer services team by calling the number to the left.

Arriva Contact Numbers:

Department Opening Hours
Customer Services 10am – 4pm
Monday to Friday
Lost Property 10am – 4pm
Monday to Friday
Timetable & Route help 10am – 4pm
Monday to Friday
Complaints 10am – 4pm
Monday to Friday

Arriva Customer Services

There are many reasons you can contact the Arriva customer services department such as if you want to inquire about the different types of transportation available, the different areas of the country or EU their services are available in,  the different types of tickets available, the ticket prices, you would like to know about the rules and regulations for travelling with Arriva, you would like to inquire about if you can return a ticket or get a refund for a ticket that you have bought incorrectly, you need to report suspicious activity, you would like to inquire about advertising through their services, you would like to find out about their environmental policies, you would like to find out about working for Arriva or you have some other questions for their customer services team. You can get in contact the customer services department by dialling the number to the left and selecting the appropriate option for your inquiry.

Lost Property

If you have recently had a trip with Arriva services and you have misplaced an item such as a bag or children’s toy you can call the lost property department. You will need to tell them where you were travelling, what services you were travelling on, what time you were travelling and a description of the item you have lost. The team member on the phone will contact the depot and inquire about any items recently placed in the lost property of that area and if they find your item you will need to travel to the depot to pick the item up or request they send it to your address. You can get in touch with the lost property team by calling the number to the left.

Timetable & Route Help

If you need some help finding or reading an Arriva timetable you can call the timetable helpline and inquire about what route you need to take to travel somewhere, you need to know about the school, student or senior travel information, you want to know about any changing timetables, you would like some help creating a personalised timetable, you want to hear about any strikes happening or you have some alternative inquiries about timetables or routes. Please call the Arriva Timetable and Route helpline on the number to the left.


if you have had a negative experience with Arriva, an Arriva vehicle or an Arriva employee and you would like to file a complaint you can go to your local travel shop and speak to an employee. Alternatively,  you can fill in the complaint or commendation form on the Arriva website in which they will try to respond within one working day or if your complaint needs to be investigated you should have a response within 10 working days. You will need to provide your full name, region and comment, optionally you can enter your email address or phone number (allowing them to give you updates) and your address. You will need to provide the journey details such as where the journey was from and to, the service number, date and time of travel and a description of the driver. You can also call the complaints team on the number to the left and explain all the information above to a member of the team.


Penn Mitchell

No70 bus.Tilsworth, LU79PT Road closed 4th September are there plans for the buses to go through or are we to be without bus transport for 5days. ?

Abdul Aziz

Will Arriva welcome my proposal to have your bus transport services here in Africa (Ghana)?

Corinne Loveday

To whom this may concern.

I wonder if you could assist me in some way in advising me how to handle this matter I will explain below.

After completeling several journeys on Ariva buses.

I was then told my a driver that I could not travel on a bus without a permit to travel pass.

I searched and searched and eventually found out what this was. But no direct contact number was given. So i rang the arriva helpline (I have probably spent probably 2 hours or more up to now phoning . Waiting on average minutes and on two occasions on waiting that long I have been cut off.)

Eventually at the point when I did get to talk to some one on the phone. ( Just as my PA used my valueable time with her to drive me across town to the depot to speak to a member of arriva staff in person.) The lady on the phone saffron Jones from arriva, took my email address and emailed me the information needed on the mobility scooter required. Which I sent on to them 2 weeks ago and am still waiting for a reply. Despite being told someone would ring me within the week to arrange an appointment to come out to me to assess my ability to use my mobility scooter!

I have emailed them twice to let them know I have not received a phone call. I have also phoned twice one time I waited for 15 mins no reply another time over 20 mins then was disconnected. Apart from using my care hours and asking my PA to take me across town from Bowbrook to Harlescott to the arriva depot to see if someone can help me there. I dont know what else to do.

I cannot drive at the moment due to having seizures and using public transport would open up a new world for me so I can get out and about more. I also have chronic fatigue anxiety and depression so all this incompetence on behalf of arriva is causing me a lot of unnecessary stress and inconveince . I do feel unfairly discriminated against and am getting very angry.

If anyone has any ideas of how this can be rectified as soon as possible please let me know. As I do not feel like my needs and requirements are being taken seriously.

I have sent a copy of this email to arriva and I am also thinking of contacting the shopshire star as I’m so outraged at the lack of customer service from Arriva.

I would love to hear your opinions and suggested action plan on this matter.

Thank you so much for reading this.

Kind regards, Corinne Loveday.


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