- Business Name: ao
- Phone Number: 0844 248 3347
- Opening Times: 9am-6pm
- Head Office Address: AO Park, 5a The Parklands, Lostock, Bolton, BL6 4SD
- Website: http://ao.com/
ao stands for ‘appliances online’ and is an online retailer that specialises in the manufacturing of electrical goods and selling them online. You can find a list of all of their products on their website, they sell anything from TVs and games consoles to laundry devices and dishwashers. ao are truly devoted to providing amazing customer service to all of their customers. The company was first set up and launched online in 2001 and by 2009 the company had acquired Expert Logistics, a two-man delivery company to deal with the shipping of their orders. Their studio is located in Bolton and the company creates videos to put online reviewing their products. The company has gone from strength to strength since it was first established and in 2017 it won the Retail Week Employer of the Year Award. Rather than ‘appliances online’ the company is simply known as ‘ao.com’.
Customer Services – 0844 248 3347
The ao customer services number is available to anyone that would like to know a little bit more about ao as a company, want to check whether a specific product is in stock or has a complaint to make to the company. ao is committed to ensuring that their customers receive the best possible level of customer service and if you are unhappy with anything you have purchased from the company or the service you have received from a member of staff then please don’t keep quiet – get in touch and explain your issue because a member of the ao team will aim to sort it as soon as possible. ao sell an extensive list of products on their website and they are arranged into categories so that you can view them all quickly and efficiently. However, if you do not want to browse and would prefer to search for a product using its keyword you can do so using the search bar tool at the top of the homepage. If you are looking for a certain brand of product or a product with a particular function but are struggling to find it on the website, please give customer services a quick call and they will be able to find it for you. Please note, that in some cases the product may have been discontinued or is out of stock. If it is out of stock you may be able to get confirmation from customer services about if and when it will be returning to the online store.
Available Products – 0844 248 3348
If you head to the ao website, you will be able to see all of the available products. Specialising in electronics and appliances, they sell TV and audio based equipment such as home cinemas and sound bars as well as blu-ray & DVD players and digital set-top boxes that will give you more channels and improve your viewing experience. You can also buy accessories for your TV for this category such as shelves and brackets and audio devices such as headphones and blue tooth speakers. If you are after something a little more practical you can browse through the dishwashers and washing machines as well as state of the art fridge freezers, ovens and hobs. If you require your appliances to be built into your kitchen, there is also plenty of options for this in the ‘built in’ category. All of the products are available to be browsed at ease on the ao website and there is information such as measurements and uses for each one, but if you have any questions or do not understand how a product works, please get in touch on the number above. If you want the best possible quality, you can browse the ‘best buy’ category which are products that have been handpicked especially for their quality and value. Here you will find top of the range cooking appliances and HD flat screen tv’s that are bound to wow in any home. It is not just big appliances such as fridge freezers and ovens that are sold at ao, there is also a great range of smaller appliances such as handy tablets, miniature coffee machines, toasters and food processors. For huge savings and deals, don’t forget to check out the ao homepage where discounts and offers are updated regularly, you can save money on some of the top electrical brands including Dyson and Bush.
Your Account – 0844 248 3349
If you have previously bought from ao or are about to purchase a product, you will be required to have an account with them to be able to complete the transaction. The ao account can be accessed at any time from their website and you will need to log in with a username and password of your choice. If you have forgotten these details or cannot gain access to your account then please call the account contact number. Your account is useful for viewing previous orders as well as looking at any orders you might be expecting for delivery.By having an account you will also be signed up to the ao newsletter which will mean you can receive exclusive offers and discounts for appliances and electrical items, straight to your inbox. The account will securely save your payment and delivery details so that buying items in the future is quick and easy. You can also use the account to track your order so that you know when to expect it and can ensure that someone is available to receive it.
Order Tracking and Delivery – 0844 248 3351
ao order tracking is a great way of seeing where your parcel is before it is delivered. It also means that you can report anything unusual that you might see on tracking which could affect the delivery of your products. To track your order, simply head to the ao homepage and click on the link at the top of the page. You will be required to enter your order reference number as well as your postcode into the box provided and the service will then track down your parcel and find out when you can expect it for delivery. If you notice anything unusual when tracking your order, please call the number above and any issues can be investigated. Standard delivery from ao is a flexible delivery service and it is free of charge. You can choose a delivery slot on the ao website so that you dont have to wait in all day for your order. If you are ordering a large appliance you may have to give information to ao about how their couriers will enter your home with the product, eg. do you have to climb stairs to access your property, do you have a narrow hallway, etc. If your delivery has not shown up on time please call the contact number immediately.
Help & Advice – 0844 248 3352
Any help and advice you might need when it comes to ordering electrical items from the ao website can be given by calling the number above or checking out the FAQ’s on the ao website. The website also includes buying guides which will help you choose which products are best for your home as well as explaining a little more about computing tech if you’re feeling a little lost whilst browsing the site! You can use the help and advice line if you have received a product from ao and are struggling how to use or look after it properly. It is important to follow the correct aftercare advice when you have installed an electrical product or appliance.