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ACAS

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for ACAS

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed Closed
Sunday Closed Closed
Address
ACAS
ACAS National
Euston Tower
286 Euston Road
London
NW1 3DP
Website

0844 826 8380

Contact ACAS on 0844 826 8380 to speak to someone from the Advisory, Conciliation and Arbitration Service. It is an executive body aiming to improve working organizations for employees and employers.

ACAS Contact Numbers

Contact ACAS on these numbers during the week for advice and support.

Department
Phone Number
Opening Times
ACAS Customer Services
0844 826 8380
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Workplace Disputes
0843 596 3665
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Business Services
0843 596 3667
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Publications
0843 596 3668
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Complaints
0843 596 3669
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Media Centre
0843 596 3670
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed

ACAS Customer Services

Contact ACAS on their customer services helpline by calling 0844 826 8380. They offer impartial advice for free concerning employment laws. Subjects they can assist you with include National Minimum Wage, pay problems, holidays, redundancy, working hours, discipline, termination, zero hour contracts, equality and discrimination. The helpline is a source of clear and confidential advice from a trained ACAS adviser. They can provide the independent guidance you need to resolve problems and restore workplace relations.

ACAS Workplace Disputes

One of the primary functions of ACAS is preventing problems in the workplace. They can assist you with resolving issues at work before they become legal disputes. Early intervention to resolve complaints at the informal stage can save time and money and reduce stress. Call ACAS on 0843 596 3665 for guidance on how to raise and handle complaints at work. If you can’t resolve the conflict using the workplace grievance procedure, contact ACAS to discuss Early Conciliation. They can help you reach a settlement out of court.

ACAS Business Services

ACAS also exists to help working organizations and employers to maintain good practices. Avoidance of causing complaints is much better than attempting to reconcile disputes. To this end, ACAS offers many opportunities for training. There are courses, workshops, and projects to improve employment relations. Call 0843 596 3667 to find out about training available in your area, check prices, and book courses. Find out if a specialist can visit your workplace to diagnose problems and tailor their business solutions to you.

ACAS Publications

To help employees and employers, ACAS provides lots of advice and information online. People can learn about their rights and best employment practices by reading through these guidance documents. Guides are available as PDF downloads, and so are templates for letters from employers. You can watch videos on the ACAS YouTube channel, as well. They also offer free e-learning modules through Learning OnLine. Call ACAS on 0843 596 3668 if you have trouble with any of their resources or need help to understand.

ACAS Complaints

You can contact ACAS on 0843 596 3669 with feedback about their services. They accept compliments and any comments for improvement as well as complaints. You must make a complaint within 6 months of the incident occurring or the closure of a conciliation case. ACAS will only retain call recordings for 1 month, so call within this time if these are necessary evidence to support your complaint. It will be given to a senior manager, who should respond to you within 10 working days. You can appeal against a response.

ACAS Media Centre

The ACAS media centre is responsible for press releases and news updates from ACAS. They also release the public statements from ACAS concerning internal developments in the organization. They do not offer guidance, but you can call 0843 596 3670 to enquire about the information that they publish. Learn more about the history of ACAS, the ACAS Council, and its members or Directors. Ask about public consultations if you would like to participate in one. Or enquire about career vacancies if you would like to work at ACAS.

Other Ways to Contact ACAS

For quick questions or signposting to their resources, you can contact ACAS on social media. They usually reply to messages on Facebook within a day, or you can send a tweet on Twitter. There is no public e-mail address for ACAS, but there are online contact forms on their website. You can submit a general enquiry form or a complaints form. If you do not want to call, you can browse the FAQs in their automated system Helpline Online to find answers to your questions. If you would rather write a letter, you can send it to the national head office at the address to the left. Otherwise, contact a regional ACAS office to arrange a visit.

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