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1st Central Insurance Customer Service Contact Number – 0844 248 2915

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for 1st Central Car Insurance

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Sunday 10am 4pm
1st Central Car Insurance
Central House
25-27 Perrymount Road
Haywards Heath
West Sussex
RH16 3TP
  • Business Name: 1st Central
  • Phone Number: 0844 248 2915
  • Opening Times: 9am-6pm
  • Head Office Address: Central House, 25-27 Perrymount Road
    Haywards Heath
    West Sussex
    RH16 3TP
  • Website:
 1st Central is a car insurance company based in West Sussex in the UK. It was founded in 2008 by owner Ken Acott. The purpose of the company is to take advantage of price comparison websites and their fast development in today’s market. They then distribute motor insurance policies throughout the UK based on their results. The group sold its first policy in 2008 and since then they have sold over 2 million. 1st Central now employs over 600 people, their head office is based in Haywards Heath and they also have one in Manchester. Their slogan, ‘simply driven’ supports the fact that they are aiming to simplify the market and provide fuss and jargon-free policies for their customers. FCG (based in Guernsey) is the parent company of 1st Central Car Insurance – visit their website for more information.
Department Contact Number Opening Hours
Customer Services 0844 248 2915 9am-6pm
Quotes  0844 248 2916 9am-6pm
Car Insurance  0844 248 2917 9am-6pm
Your Accounts  0844 248 2918 9am-6pm
Careers at 1st Central  0844 248 2919 9am-6pm

Customer Services  – 0844 248 2915

There are a number of reasons as to why you might need to contact 1st Central Car Insurance, whether you are a customer on one of their policies or are considering taking out a policy but would like a little more information about the company in general. 1st Central was first created in 2008 and has grown rapidly since then. Because they take advantage of price comparison sites, you can be sure that you are definitely getting a great deal with your insurance because they will only offer the best on the market. If you do a little research yourself and find that you have discovered a cheaper price or deal elsewhere then please do let 1st Central know by calling the number above.

The customer services line is also available should you wish to make a complaint about 1st Central car insurance, whether you feel that you have been treated badly by a member of staff or whether you have a complaint to make about the policy you are on – perhaps it is not as cheap as it could have been, you have found a better deal elsewhere or you don’t feel you are getting the service that you are paying for. Whatever the reason, a member of the customer services team will aim to resolve your issue as quickly as possible.

However, if you do wish to put your complaint into writing then you can send a letter to the head office address which is displayed in the table above. If you do want to know all you can about 1st Central Car Insurance then the best thing to do is visit the website because this will provide all the information that you need. However, if you do have any specific questions about the company itself or have any personal questions or queries about your own policy you can call customer services during the opening hours.

Quotes – 0844 248 2916

You can generate a quote at any time on the 1st Central website – you can even do this without signing up as a customer so that you get an idea of how much you will be paying before you commit to anything. By clicking ‘get a quote’ you will be taken to an online form that will ask you a range of questions about your vehicle such as how many seats are in your car, how much fuel you use and how much your car is worth. You will also be asked about any additional security you might have fitted to your car.

If you have any questions about this form, please call the quotes contact number and someone can talk you through filling it out. 1st Central offer up to £1, 500 key cover, 21 days European cover and 24-hour claims helpline in the UK. It has been highly recommended by customers. If you are unhappy with the quote given to you by 1st Central then please call the number above so that this can be discussed. The form will quickly find your car easily when you enter your registration details.

There is also an online help option if you think you are experiencing similar issues to someone else. You will be taken to a list of FAQ’s such as how much is charged for a cancellation of a policy? Does my policy cover me to drive other cars? and where can I contact the breakdown company? If any of these questions relate to you, you will be able to find the answer on the 1st central website. You can also ask your own question using the search bar. Once you have received your quote you will be ready to take out your insurance, call the number above during the opening hours for any additional assistance.

Car Insurance – 0844 248 2917

1st Central Car Insurance offers five star cover for drivers which means that should anything go wrong you have total peace of mind knowing that it will all be taken care of professionally. Perks of the cover include an A-class courtesy car should your vehicle need repairing, an uninsured driver promise which means that should you be hit by an uninsured driver and it wasn’t your fault you will not lose your no claims discount and you will also receive 21 days European cover. All repairs done under 1st Central cover will also have a 5-year warranty.

Want to go that extra mile? there are a range of optional cover extras to tailor your cover to suit what you need personally. You can make changes to your policy but please call the number above first as this will need to be approved. Changes that you might want to make to your policy include if you have changed your car, you want to alter what your cover includes or even up the level of your cover. You will also need to alert 1st Central if your address changes. This can all be done by calling the car insurance number above. If you want to read the full policy and wording before you decide to ask for a quote you can download a PDF from the website which will include all of the details.

There are a number of things that your policy will cover if you do choose to use 1st Central for your car insurance, this includes, a replacement car for any accidental damage, fire and theft cover, liability to others, no claims discounts and personal belongings and accidents. It is important that you read exactly how you are covered and in what areas before you go ahead and take out the policy.

Your Accounts – 0844 248 2918

If you are an existing customer of 1st Central then you will be able to log into the 1st Central website at any time and review the details of your policy. The access point to your account is on the 1st Central website where you can log in to the customer portal. To log in, you will need your username which is your email address and your password that would have been created when you first took out your policy. You will also need to enter your date of birth for security reasons.

You can also make changes to your policy online by logging in – making online changes to your policy will mean that you are paying nearly half of the cost of doing it over the phone. Call if you are having any issues logging into your account, whether you have forgotten your password or can’t remember the email address that you used to create the account in the first place. If you log into your account and notice any unusual activity that you didn’t do yourself, such as a change to your policy then please report this to the account number.

If you prefer to resolve issues online you can click the ‘I have forgotten my details’ link on the customer login page. If you are an existing customer you can also use the website to make a claim on your policy. 1st Central understand that this can be a stressful time and so will do their best to ensure you receive the high-quality service that you pay for. There are also guidance videos and information online about how to make a claim if you are struggling with where to start.

Careers at 1st Central – 0844 248 2919

If you think you would be suited to a career at 1st Central then you can find all current vacancies on their website. 1st Central recruit for a number of different positions in a number of different sectors and if you don’t find anything at the moment, make sure you check back regularly for new openings. If you have found a position but would like to know a little more about it before you apply, you can call the 1st central careers line and have a chat with one of their advisors.

Speak to a Person – 0844 248 2921

If you’re finding yourself frustrated by countless phone lines and automated options, call 0844 248 2921. This number will put you in touch with a person working for 1st Central Car Insurance, who will do their best to be understanding of your requirements. Interacting with a fellow human being rather than an automated system is much more reassuring.

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