The law concerning the re-selling of tickets has been subtly changed, but it could mean you’re breaking the law – even if you don’t know it.
Automated call answering machines may be cutting corners and costs for a large business. However, it could also be losing customers and preventing growth.
For those who work in customer service, the working day has changed significantly, in more ways than one and not necessarily for the better.
We interview Dennis Fois, CEO of engagement specialists Rant & Rave, and find out just exactly what it means to turn ‘Ranters’ into ‘Ravers’.
Brands and retailers always know the right things to say when it comes to making you part with your cash. But how can you tell if you’re getting enough bang for your buck?
Npower has teamed up with engagement specialists, Rant & Rave as part of an initiative to turn its current reputation on its head.