7 Money-Saving Consumer Hacks We Bet You Won’t Have Thought Of
Once you know these tricks and loopholes exist, you’ll be able to use them again and again, and even share them with friends. Or maybe not…
Comcast’s Callcentre Cringe: The Companies That Don’t Want You To Leave
You’ve probably heard about the poor guy who had the hardest time cancelling his Comcast package. Why was this customer, along with so many others like him, exposed to such a hellish experience?
“If You’ve Got Customers, Then You’ve Probably Got a Gladys.”
Customer service expert and life coach Marilyn Suttle talks about her practices, her company Suttle Enterprises…and the question of what exactly is a ‘Gladys’?
Companies On Our Red List This Week
British Gas, nPower and the DWP all made our list this week, as we took to the airwaves to see which big brands have been cheating their customers with useless service.
Ten Live Support Mistakes to Avoid
Whatever your business is selling – technology, clothes, gifts, machinery, parts, books, or any other type of products – Live Chat can be a crucial tool for turning your customers into true fans.
One Man’s Trash, Another Man’s Treasure: A Guide to Second Hand Shopping
Whether you’re looking for a killer shabby-chic ensemble or an original addition to your new apartment, cruising the second-hand market can be the way to do it.