After reports that its customer service handling is not good enough, Vodafone is under investigation and could face a fine.
Facebook Messenger is more popular now than ever. How can customer service teams use that to their advantage to provide better service?
The customer service world has a new Top Ten ruling over it, with a few shock changes and a few brilliant young challengers gunning for the title place.
We interviewed US Customer Service Guru and founder of contemporary customer service, John Tschohl, about life, the Universe, and everything.
According to a study carried out by Total Tech News, a shocking percentage of customer service interactions ended in frustration and fury this year, and there doesn’t seem to be much sign of change around…
January Sales, returning Christmas gifts, getting New Year’s Resolutions off the ground… There’s a lot to do in January, so we’ve made this handy guide to navigating customer service after New Years Day.