Customer Rage Rising
Customer Rage May Be The New Normal in 2016

According to a study carried out by Total Tech News, a shocking percentage of customer service interactions ended in frustration and fury this year, and there doesn’t seem to be much sign of change around…

January 8, 2016
New Year CSG
Happy New Year! The CSG Guide to January

January Sales, returning Christmas gifts, getting New Year’s Resolutions off the ground… There’s a lot to do in January, so we’ve made this handy guide to navigating customer service after New Years Day.

January 7, 2016