Customer experience confidant Annette Franz teaches us a thing or two about the field, such as why customer service is a never-ending process, and why the customer doesn’t always come first.
Secret Cinema’s poor handling of their major Back To The Future event’s cancellation has left the business in jeopardy, proving the value of honest communication
You’ve probably heard about the poor guy who had the hardest time cancelling his Comcast package. Why was this customer, along with so many others like him, exposed to such a hellish experience?
Customer service expert and life coach Marilyn Suttle talks about her practices, her company Suttle Enterprises…and the question of what exactly is a ‘Gladys’?